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Responsibilities

• Elicit, analyze, and document business requirements through interviews, workshops, document analysis, and workflow analysis. Translate business needs into detailed functional and technical specifications, user stories, and acceptance criteria for development teams. Create and manage business requirements documents (BRDs), functional specifications, use cases, and prototypes. Serve as a liaison between business units and technology teams, ensuring requirements are fully understood and implemented as intended.
• Develop and maintain wireframes, process flows, and workflow diagrams using Visio or similar tools.
• Collaborate closely with business stakeholders, product owners, and engineering teams to ensure alignment and clarity of requirements throughout the project lifecycle.
• Facilitate Agile ceremonies (e.g., daily standups, sprint planning, retrospectives) and contribute to backlog refinement, feature, and epic creation. Support both Agile and Waterfall project methodologies as needed, adapting documentation and processes accordingly.
• Develop training materials and support end-user training and change management activities. Continuously identify opportunities for process improvement and optimization within business operations and IT systems.
• Other duties as requested by supervisor or senior leadership staff.

Qualifications include:

• Bachelor’s Degree, required
• 5 years’ experience with regulatory compliance, quality assurance, or policy/procedure documentation.
• 5 years’ experience supporting large-scale data migration or technology transformation projects,
• 5 years’ experience with project management and collaboration tools (e.g., JIRA, Confluence, Azure DevOps). Familiarity with electronic health records (EHR) systems and data standards.
• Ability to develop training materials and conduct end-user training.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Strong analytical, problem-solving, and critical thinking abilities.
• Knowledge of APIs, system integrations, and data flows is a plus.
• Experience in education or assessment organizations is highly desirable

Salary Information

The salary range for this position is $65,000-$75,000. The range may be modified in the future.

Key Responsibilities:

Client Programs Support

• Working with teams to collect, prepare, assign, document and manage projects that support multiple client programs, plan implementation and follow-up.  Serving as a point of contact for intra- and interdepartmental projects. Communicating with leaders and team members to ensure client program projects are aligned with goals and meet project timelines.
• Managing issues and risk by resolving and/or escalating to management.
• Assisting in planning and materials preparation for client programs project team meetings, scheduling and facilitating project team meetings.
• Developing and tracking project scope, goals, schedule, and deliverables.

Reporting

• Maintaining accurate records and program documentation. Preparing and submitting regular meeting notes and project briefs for meeting follow up actions and assignments.
• Track and document project status or impacts.
• Preparation of program evaluation metrics and measures for quarterly reporting.

Collaboration

• Actively collaborate with internal departments across the NBOME organization and external partners to ensure programs are aligned with organizational goals.
• Assisting with internal departmental trainings and orientations regarding current, new, and developing programs or projects.  Coordination of regular meetings and/or communications to ensure team members are oriented to and utilizing standard operating procedures.

Quality Assurance Program

• Developing timelines and materials to support NBOME’s Quality Assurance program, including the Standards and Assurances Committee and audit program.  Maintaining quality assurance program documentation and follow-up on action items.
• Reporting on quality assurance program metrics and communicating outcomes and deliverables through regular meeting.  Identifying opportunities for quality assurance programs and process improvements.

Policy/Procedure and Documentation Management

• Ensuring standard operating procedures (SOPs) are created and maintained, and assisting with training and orienting new team members
• Maintaining policy and procedure program documentation and timelines
• Reporting on program documentation, communicating policy and procedure management updates, and managing the process and timelines
• Identifying opportunities for policy and procedure management process improvements

Qualifications

• Bachelor’s Degree required.
• 5-7 years of experience in committee coordination and project planning.
• Excellent computer proficiency in Access, Excel (Data Management), Word and Outlook.
• Experience with working with a Learning Center Management System is preferred.
• Ability to display professional sensitivity to Faculty concerns.
• Highly dependable. Superior written and oral communication skills.
• Outstanding organization skills and attention to detail.
• Flexibility and team attitude; Ability to multi-task and balance competing priorities.

Salary Information:

The salary range for this position is $59,000-$70.000.  The range may be modified in the future.