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NBOME

COMLEX-USA | Level 1 and Level 2-CE

UPDATED MAY 14, 2020

The score release dates for candidates taking COMLEX-USA Level 1 from May 5 to June 26, 2020 are anticipated to be slightly longer than usual to allow sufficient time to statistically validate candidate performance for the new Level 1 testing cycle, which began on May 5, 2020. The additional time allows for a reliable scoring process, and is dependent on the number of candidates who test in a given period. Therefore, these dates reflect our best prediction of anticipated numbers of examinations administered in this testing window. We will update score release dates if needed as new information is available as a result of further reductions in testing administrations caused by government-mandated site closures or social distancing policies. Please see the COMLEX-USA Level 1 pages for specific score release information.

At this time we do not anticipate any change to the score release dates for COMLEX-USA Level 2-CE. Please see the COMLEX-USA Level 2-CE pages for score release dates.

MAY 13, 2020
The NBOME is dedicated to providing candidates the most up-to-date information regarding Prometric scheduling. We recognize the disruption the pandemic has caused both personally and professionally. We have these updates to share from Prometric:
  1. Prometric currently has 281 test centers open globally and expects to reopen an additional 66 sites by May 16. Candidates can view the updated list of sites on the Prometric website.
  2. Prometric will continue to add capacity through extended hours and days of operations across open centers for the next six months and will continue to provide updates on new site openings and additional strategies to enhance capacity. This translates to more candidates being able to schedule appointments and test faster.
  3. Prometric is working to improve how they manage mass-displacement rescheduling events. Acknowledge the current challenges associated with processing displaced candidates, as well as managing ever-changing variables, their immediate focus is on developing new ways to automate rescheduling candidates into new appointments following their displacement.
  4. NBOME’s Client Services Team will continue to be available 7AM-7PM ET to assist you as well. Given the volume of requests, our response time may be longer than normal, but this is the best avenue to ensure all candidates receive the support they need.
Prometric has created the following resources to help candidates and will continue to add to these sections as questions arise.
  • COVID-19 tab. The most current information on Prometric’s operation status and safety measures.
  • Essential Client Programs List. A current list of essential test programs that are currently eligible to test. This list will be evaluated and updated on a rolling basis.
  • Site Openings List. A running list of all of current open / scheduled-to-open Prometric sites and their resumption test date. This list is updated daily to reflect any changes in status, and will be evaluated for further additions on a rolling basis.
  • Social Distancing Policies. A detailed look at standard and region-based social distancing policies candidates are expected to follow while at the Prometric test center.
  • Test-Taker FAQ. Answers to frequently asked questions candidates may have about impacts to their exam.

MAY 7, 2020

The NBOME is dedicated to providing candidates the most up-to-date information regarding Prometric scheduling. We recognize the disruption the pandemic has caused both personally and professionally. We have these updates to share from Prometric:

  1. Testing has resumed at Prometric! While this helps the few, not the many, it is a first step in the right direction.
  2. Prometric currently has 116 test centers open globally and expects to reopen an additional 200+ sites across the U.S. and internationally through the end of May where it is safe to do so in accordance with all local, state and federal regulations. Through their new site openings list, candidates can see which sites plan to be opened this month and the date a test center is scheduled to re-open. This list will be updated daily.
  3. To aid in expanding seat availability for candidates, Prometric is continuing to add extended hours and days open where possible. This translates to more candidates being able to schedule appointments and test faster.
  4. Prometric has streamlined their candidate contact channel to improve their ability to process test takers' requests. If you require direct support from Prometric, there is an online form that asks for specific information they will need to handle candidate requests. NBOME’s Client Services Team will continue to be available 7AM-7PM ET to assist you as well. Given the volume of requests, our response time may be longer than normal, but this is the best avenue to ensure all candidates receive the support they need.

Prometric has created the following resources to help candidates and will continue to add to these sections as questions arise.

  • COVID-19 tab: provides the most current information on Prometric's operation status and safety measures.
  • Essential Client Programs List: provides a current list of essential test programs that are currently eligible to test. This list will be evaluated and updated on a rolling basis.
  • Site Openings List: provides a running list of all of current open / scheduled-to-open sites and their resumption test date. This list is updated daily to reflect any changes in status, and will be evaluated for further additions on a rolling basis.
  • Social Distancing Policies: provides a detailed look at standard and region-based social distancing policies candidates are expected to follow while at the test center.
  • Test-Taker FAQ: provides answers to frequently asked questions candidates might have about impacts to their exam.


APRIL 27, 2020

Which exam is being rescheduled?  Prometric provided communication to COMLEX-USA Level 1 and Level 2-CE candidates previously scheduled for May and June exam dates.  We understand that some osteopathic medical students also choose to take a USMLE Step exam.  The Prometric email to candidates did not clarify which examination (COMLEX-USA or USMLE) was impacted for the candidate.  Both COMLEX-USA and USMLE exams are considered “essential services” testing and therefore both have been impacted equivalently. NBOME understands the confusion this has created and we apologize for the frustration created.  We have asked Prometric to provide greater clarity to candidates regarding which scheduled exam or exams are impacted.

In order to clarify communications provided earlier today by Prometric, they will be providing the specific exam appointment date impacted.  Candidates should be able to identify which exam is being rescheduled based on the date provided.

Rescheduling.  NBOME sent communications to impacted candidates last week informing them of the forthcoming communication from Prometric.  The teams at both NBOME and Prometric are doing all they can to ensure displaced test takers have the opportunity to reschedule into new, available slots as early as desired or when safe to do so.

Candidates will be contacted by Prometric if their examination will be impacted. If they inform a candidate that their COMLEX-USA examination is to be cancelled and rescheduled, the candidate has the following options:

  • Proactively reschedule their appointment through the Prometric website, or
  • Wait for Prometric to automatically reschedule them into the next available date. If the date selected by Prometric isn’t convenient for the candidate it can be rescheduled to another date (at no additional fee).

Prometric will be rescheduling appointments on a rolling basis, with higher priority given to earlier exam dates.  Therefore, candidates may continue to see their original date in the Prometric system until it’s been rescheduled. Candidates not impacted by a cancellation will receive a notification from Prometric outlining new test site safety procedures.

Please note the NBOME portal system does not update until Prometric provides revised appointment information to NBOME.   Scheduling changes are not immediate, and may take up to 24 hours to be live in our systems.  Currently, NBOME is waiting for updated appointment information from Prometric.  With this in mind, it may temporarily appear that a candidate’s appointment is still scheduled on the original date in the NBOME Portal.

Extended Eligibility.  To facilitate candidate rescheduling, NBOME is extending the eligibility window through December 31, 2020.  These updates will be live in the NBOME Portal by Tuesday, April 28.

Rescheduling Fees.  ALL COMLEX-USA rescheduling fees have been waived through December 31, 2020.


APRIL 23, 2020

Prometric will begin testing on May 1, 2020 for examinations related to essential services, which includes COMLEX-USA. 

COMLEX-USA examinations have been designated “essential services programs” as noted on the Prometric website and therefore a limited number of examinations may begin prior to generalized openings. They are evaluating which of their test centers in the U.S. and Canada will be re-opening based on local governmental restrictions, CDC and WHO recommendations. To help ensure the protection of test takers and Prometric employees, safety practices will be enacted throughout the testing process—including observing social distancing as required by governmental regulations.

To comply with social distancing requirements and ensure the safety of Candidates and Staff, Prometric has reduced testing capacity at all sites.  This will result in some COMLEX-USA candidates being cancelled out of previously scheduled or rescheduled appointments.

Please keep in mind the following:

  • Your health and safety is our primary concern, and we have worked closely with Prometric and support their safety guidelines for resumption of examinations.
  • Prometric has prioritized essential examinations, including COMLEX-USA.
  • NBOME has added additional dates for COMLEX-USA testing from May through December 2020.
  • Prometric will be extending hours (i.e. Noon to 9 pm) and offering Sunday examinations.
  • Additional seats may open up in the future as local governments relax social distancing regulations.

Note:  If you are sick or have been sick within the past two weeks, we strongly encourage that you not show up to the test center to help ensure the safety of Prometric employees and other test takers. You can reschedule your exam at www.prometric.com

Candidates will be contacted by Prometric if their examination has been cancelled.  They may reschedule into a seat made available by the cancellation of a non-essential examination, or by the addition of new examination dates.  Candidates may proactively reschedule their appointment through the Prometric website or wait for Prometric to automatically reschedule them into the next available date.  If the date selected by Prometric isn't convenient for the candidate it can be rescheduled to another date (at no additional fee).  Prometric will be processing appointments in priority of their date.

Candidates not impacted by a cancellation will receive a notification from Prometric outlining new test site safety procedures. Please visit the Prometric website and FAQ page for a full list of test-day requirements (including the required use of your own self-provided face mask to wear during the examination).

The teams at both NBOME and Prometric are doing all they can to ensure displaced test takers have the opportunity to reschedule into new, available slots in the coming months.  Our primary goal is maintaining the ability to safely test the candidates where and when it is possible.  Thank you for your understanding during this unprecedented time.

Please contact the NBOME directly if you have any questions or concerns. We anticipate higher than normal call volumes during this time. We have placed additional associates on our phone systems and will work to answer your questions as quickly and completely as possible. We appreciate your understanding.

P: 866.479.6828
E: ClientServices@nbome.org


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